Soft skills

Alignment without authority

I own design for three bank products — Cards, Payments, Accounts — each with its own product owner, and none of them reporting to me. Agreement gets reached by argument, not by position.

A method for disagreeing

When I disagree with a product owner, I weigh how large the change is and whether it breaks a UX principle. Then we find a third option, or I hold my ground, or I concede. Not every fight is worth winning.

Designing inside constraints

Regulation, legacy backend, a strict design system, a brief I disagree with — these are inputs, not obstacles. My best decisions came from reframing a constraint instead of fighting it.